RETURNS/Refund Cancellation Policy
Exchange / Return Policy
- We believe in providing quality merchandise at a fair priceto our customers.
- Returns will be made only against a valid receipt.
• Warranty/Guarantee will be governed by the terms & conditions of the Active Sales Pvt. Ltd. ((Brand Name Tessco Mobiles) with a valid receipt.
- Delivery charges and additional taxes charges (if any) are not refundable.
- Management reserves the right to amend terms & conditions without prior notice.
- All credit card transaction disputes have to be settled within 15 days from the date of transaction.
- The warrantywill be governed by the terms & conditions of the company.
Frequently Asked Questions – Cancellation & Returns
- Can I change / cancel my order?
You can cancel your order within 24 hours of order placement, before the order has shipped. We will cancel the order and start the refund process.
To cancel an order: Just click on the Cancel button against your order in My Orders in My Account.
You can change your order for any same or higher value product/upgraded product within 24 hours of your order placement.
To modify an order: Click on the Change/Modify button against your order in My Orders in My Account
Any requisition cannot be admitted after 24hrs / or after the shipping process has started.
- What if I have received a physically damaged product?
Though in any rare case (due to any handling issue of the Accessories), you receive a damaged product, please contact us at within 3 days of receipt of your order and email us a few photographs along with the order number and item code at [email protected] for us to assess the extent of damage.
*Replacements will be made based on availability of that product on the website
- What should I do if I find my package opened or tampered with upon delivery?
Please don’t accept an open or tampered package. Report this concern by clicking on the Return/Replace option in your My Orders page within the 3 days of receipt of the damaged package.
We will look into the issue and get back to you soon.
- What if I receive a faulty/defective product?
In case you receive a faulty product, we request you to contact us on at [email protected] within 7 days of receipt of your order. We will arrange a pickup for the product within 7 working days of receipt of your complaint and inspect the product.
If the product is found to be faulty/defective, we’ll replace it for you/issue a credit note, as per your request.
Following are the terms and conditions for return/replacement.
- Products must be in their original condition
- Brand packaging should be intact
- Replacements will be made based on availability of that product on the website
- The product should be unwashed, unused and in an undamaged condition.
- The item needs to be returned along with the original packaging.
- What if I do not like the product?
We, at Active Sales Pvt. Ltd. (Brand Name Tessco Mobiles), work to ensure that you get what you see on our website.
We do not offer exchanges and credit notes for such circumstances (unless the product was damaged on arrival and we are unable to replace the item)
If you have any questions about our products or need more product information, please email us at [email protected].