Terms and Conditions
Thank you for visiting www.tesscomobiles.com web portal provided by Active Sales Pvt. Ltd.
www.tesscomobiles.com reserves the right to amend/modify these Terms and Conditions at any time.
Your participation as a customer in this service will constitute acceptance of this agreement.
All products listed on the website their descriptions, and their prices are subject to change from time to time.
Purchase of a product on the website is subject to availability of stock.
www.tesscomobiles.com reserves the right, at any time, to modify, suspend, or discontinue the sale of any product or services with or without notice.
In the event a product or service is listed at an incorrect price or with incorrect information due to typographical error, error in pricing or information received from www.tesscomobiles.com vendors, www.tesscomobiles.com shall have the right, post the acceptance of any order, to decline or cancel any such order, whether or not the order has been confirmed and/or you have been charged for such product or service. If you have already been charged for the order and www.tesscomobiles.com cancels your order, we will refund the amount.
The product specifications (weight, size, color etc.) mentioned with the product photos displayed is only approximate. There may be a slight variation in the pictures and the respective products.
PROCESS FLOW TO PURCHASE THE PRODUCT & SERVICE
Shortly after you place an order, you will receive an Order Confirmation e-mail and SMS which will include all the details of your order, including the order number which will be required in the event you need to contact www.tesscomobiles.com.
In case you have not received an Order Confirmation e-mail and SMS, please write to us at [email protected] (10:00 hours–22:30 hours, 7 days a week)
You will also receive a Delivery Confirmation e-mail and SMS when your order has been delivered.
When you make an order, you are making an offer to purchase, and such offer is subject to acceptance by us. Your receipt (email/SMS/push notification) of an order confirmation from us does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time, after receiving your order, to accept or decline or cancel your order (in whole or in part) for any reason whatsoever. We may require additional verifications or information before accepting any order. In the event of a purchase, you will be required to accurately provide the recipient’s name and shipping address. You agree that, if www.tesscomobiles.com cancels all or a part of your order, your sole and exclusive remedy is either that:
(a) www.tesscomobiles.com will issue a credit to your credit/debit card or bank account in the amount charged for the cancelled portion (if your account card has already been charged for the order) or
(b) www.tesscomobiles.com will not charge your credit/debit card or bank account for the cancelled portion of the order.
In such a case, our experienced team will ensure we deliver the product as close as possible to the description/photograph shown and will only substitute items of equal or higher value.
During festivals, in an event that a product that you have ordered is out of stock, we will mail you an option of an alternate product. If we do not hear back from you within 24 hours, we will proceed with cancelling.
Order Modification/Cancellation Policy
Same day orders are processed immediately, and usually cannot be modified/cancelled. However, in case you want to modify/cancel an order, you can email us on [email protected] (10:00 hours–22:30 hours, 7 days a week). If the order has not been prepared or is not out for delivery, we will try to modify/cancel the order for you. If the order has already been dispatched, it cannot be cancelled/modified and you will be charged for the order.
In other cases of order modification/cancellation, please give at least 24 hours’ notice.
You consent to receive communications from us by e-mail, SMS or any other communication made electronically, verbally or physically through post. You agree that all agreements, notices, disclosures and other communications that www.tesscomobiles.com provides to you by e-mail or in any other aforementioned mediums satisfy any legal requirement that such communications be in writing.
At www.tesscomobiles.com, we make every effort to ensure that you receive excellent products and services. We strive hard not only meet, but exceed your expectations. If, at any time, you experience problems with an order or are not happy with our service, write to us at [email protected]
Please read all www.tesscomobiles.com terms and policies.