Shipping Policy

Active Sales Pvt. Ltd. (Brand Name Tessco Mobiles) we will always strive to deliver your order on time, and in good condition.

  • We deliver merchandise to many locations across India.
  • We make our best efforts to ship each item in your order within 24 hours from the receipt of the orders.
  • In the unlikely event that we are not able to ship your order completely within 15 days of the order, we shall cancel the remaining un-shipped part of the order, and send you an email informing you about the same. In such cases, your payment against the un-shipped part of the order shall be refunded; in the manner you have made the payment. We may also offer you to buy any other product of the same value against the payment already made by you to us.
  • We ship on all week days (Monday to Friday), excluding Saturday, Sundays & public holidays. For your order to reach you in the fastest time and in good condition, we only ship through reputed courier agencies.

 

Delivery Charges will be levied due to the following reasons:

  • Minimum transaction value
  • Shipment to specific pin codes
  • Shipment of specific product line

There are no charges like taxes etc, where these are applicable

The delivery days may vary between 1 day and 10 days for various products/services available on our website as in some cases we may have to procure the items prior to shipping.

Please note, in case the order contains more than one item, the maximum delivery days for the items in the order shall determine when the order is will be delivered.

Delivery may take longer due to:

  • Bad weather
  • Political disruptions
  • Other unforeseen circumstances

In such cases, we will proactively reach out to you. Please check your e-mails and SMS regularly for updates.

In case of floods/ heavy rains/ National Bandh/election dates/ curfews/ traffic jams/ festival times/regulated traffic movements or any other impediments that may restrict the delivery of the order. Active Sales Pvt ltd. reserves the right to reschedule the delivery for another date.

Products that are hand delivered cannot be delivered along with courier products.

In the event the delivery is not executed during the attempt, you shall still be charged for the order and no re-delivery will be possible. We will consider the order executed in the below cases:

Wrong shipping/delivery address.

Recipient not available.

Premises locked.

Recipient refusing to accept the delivery.

In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbor.

Proof of delivery will be provided in case of any dispute in delivery.

Subject to the other terms of the Shipping Disclaimer, the deliveries would be done between 10 a.m. to 6 p.m.on working days, and in the event that a delivery cannot be made on the estimated delivery date, due to no one being available at the shipping address, we shall leave a “missed you’ card, and attempt delivery again the next working day.

If the estimated delivery date (or the date requested for delivery) falls on a Sunday, or a public/local holiday, your order will be delivered on the immediately following working day. Deliveries are made on Sundays and on Public Holidays for products that are delivered by hand.

If there is no one available at the shipping addresses to accept the delivery of your order at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made. We will surely try our best as mentioned below-

Call the recipient to schedule an appropriate delivery time.

The products will be delivered through Blue Dart or any other courier company and the delivery made by them are subject to the Terms and Conditions of such courier companies.

For products that are shipped using the services of our courier partners, the date of delivery is an estimate. Your order may be delivered prior or after the chosen date of delivery.

You acknowledge that requested delivery date is non-binding. Estimated delivery date depends on the availability of the product and the destination to which you want the product to be shipped.

Our courier partners do not call prior to delivering an order, so we recommend that you provide an address at which someone will be present to receive the package. The delivery cannot be redirected to any other address.

All courier orders are carefully packed and shipped from our warehouse with us. Soon after the order has been dispatched, you will receive a tracking number that will help you trace your order.

Courier partners sometimes have some delays due to holidays and strikes.

In case if the recipient is unavailable, we will attempt delivery twice and in case delivery location is incorrect or the recipient refuses to take the delivery, the delivery shall be deemed to have been made. The courier company will attempt to deliver the package twice before the parcel returns back to the point of origin.

In the event the delivery is not executed during the attempts, you shall still be charged for the order.

Delivery to Hostels/PG/Cantonment/Enclosed Premises

Our vendors are experienced at making deliveries to hostels/PG/Cantonment/Enclosed Premises. However, please be aware to make the following information available:

  • Hostel name
  • Full address of the hostel
  • Telephone number of the recipient and the hostel
  • The name of the recipient
  • Room number of the recipient

The recipient needs to either come to the gate of the premises to collect the delivery or send someone on his/her behalf after coordinating with the delivery person. The order can be handed over to security/any other responsible person or the order will be left at the reception and the order will be assumed as executed.

Delivery at Remote Locations and Towns

Active Sales Pvt. Ltd. (Brand Name Tessco Mobiles) fulfills orders at serviceable pin codes only

We can’t commit an exact time of delivery.

Correct address and contact number is a must of the recipient for placing the order.

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